We are unable to make exchanges at this time. However, we do have two process to help you ensure your jewelry is just right.
Repair Process: For example, if you ordered a ring in the wrong size or a bracelet in the wrong length, or there is a different issue that you're experiencing, we may be able to repair or replace the item at no cost to you. If you would like to initiate the repair process, please provide your order name, order number, and details of the issue, and we will be happy to help.
Free Returns: Second, you may also return your item within our return policy and place a new order for a new item. We offer free returns within 30 days from the date the item shipped. For more information about returns, including how to initiate a return, please visit our full return policy here.