You can submit a special order through our Truly Custom special order page.
Truly Custom by Grown Brilliance is our special-order program. Whether you want something on our site in a different size or quality, or you want us to create something truly unique, we may be able to help with that special order. Once you purchase, you can receive your jewelry in as little as 14 days. You dream... we create!
You can submit your design ideas to us via sketch, image, or link and then provide details of your dream jewelry and we'll do the rest. Our designers will design your jewelry for you, and then we'll send you a link to your design for purchase within 4 days. And don't worry, if you want to make changes, you can speak to one of our Truly Custom specialists, and they can help work with our design team to get your jewelry just right. There is no cost for this service. Please note, that there is a $1,000 minimum purchase required for Truly Custom special orders, and not all special requests can be accommodated. Our Truly Custom team will inform you if your jewelry is not able to be created.
There are three ways to submit your Truly Custom special-order request:
1. Submit your Truly Custom request on your own here.
2. Book a virtual, Zoom-style appointment with one of our Truly Custom jewelry specialists here.
3. Contact our customer service team, and they can enter your Truly Custom special order
4. Speak with one of our store associates. Walk-ins are always welcome or book an appointment with them here. To find a store near you, view our store locator here.
Special Note about cancelations and returns:
Cancellations - You may cancel your Truly Custom special order within two (2) business days of your purchase for a full refund, with the exception of any pre-paid deposits, which will be refunded as a credit to your account. After two (2) business days, should you cancel your order, we will refund your purchase as a store credit, including any pre-paid deposits. Store credits will never expire and can be used toward any future purchase or purchases at Grown Brilliance.
Returns - You may return your Truly Custom special order for store credit only within 30 days of purchase. Upon receipt of your return, we will refund your total purchase amount, including tax, to your Grown Brilliance account. This store credit will never expire, and you may use it on any future purchase or purchases. Note that you will still be responsible for your original purchase on your original payment method.
For more information about the Truly Custom process, and to get started, click here.